Frequently Asked Questions
  • What sizes do you carry? We offer Junior sizes SMALL, MEDIUM and LARGE.  Plus sizes offered are XL, 1XL, 2XL, and 3XL. 
  • What is the difference between Misses and Junior?  Clothing comes in two sizes: Junior and Misses. Juniors clothing is made slightly smaller, slimmer, and shorter than Misses clothing. 
  • What if something doesn't fit me, can I return it?  Absolutely! Click here to review our return or exchange process.  Or send us an email at returns@dtchic.com
  • What is your return address?
    • Downtown Chic – Returns
    • 13876 SW 56th Street, STE #350
    • Miami, FL 33175
  • What if I bought something from a recent local Miami pop-up event and the clothes doesn’t fit me.  How do I return it?  You can return the item via our return portal here.  Or you can send us an email and return or exchange it at any of our upcoming local Miami pop-up events found here.   
  • How do I track my package?  Once you place an order with DTC, you will receive an email with all your tracking information.  If you have any issues with the tracking information please email us at info@dtchic.com 
  • What if my package is damaged or missing items?  Please reach out to us via email at info@dtchic.com and we will help you resolve the issue.  In some cases you may be asked to submit a claim.  
  • If I use AfterPay and need to return my items will I get my money back?  We offer a 14-day return policy.  You will receive a refund once we receive your items.  You must cover the shipping costs.  The return will come directly from AfterPay after we submit the refund process.  Feel free to send us an email at returns@dtchic.com
  • Where does your clothes come from?  We order from different manufacturers that design in Los Angeles and have been imported overseas. 
  • What brands do you carry?  We carry multiple brands and all product descriptions have the brand displayed for your convenience.  You will see brands like DO+BE, Naked Zebra, The Clothing Company, Gilli, Faeur & Merci, Evenuel, Glam, Blue Blush, Mustard Seed, Quarter to Five, Janette Plus, TCEC, Active Basic, and Everly just to name a few.  
  • If I have any specific questions about anything, who can I reach out to?  Please email us at info@dtchic.com and we will get in touch with you right away.
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